Route Shipping Insurance

With lost packages and shipping delays at an all time high this year, we are so fortunate to offer Route available on packages for added protection.  Route is an affordable shipping insurance that is automatically added to each order so that your package is covered in the event of loss or damage.  If you choose to opt out of Route Shipping Insurance, Bella’s Bead Supply  is not responsible for lost/damaged/stolen packages.
If you have a missing package, or one that is damaged in shipping and you have coverage through Route, a claim can be filed here https://claims.route.com/ using your order number, and the email address that was used to place your order. For damaged items, you will need to be prepared to submit a photo of the damaged packaging, as well as a photo of the damaged product(s).

Returned Packages 

To avoid delivery issues or delays, please ensure that your shipping address is correct prior to placing an order.
If your package is returned to us, you will be responsible for any additional shipping costs we incur to re-send your order.

International Shipping

Shipping fees are an estimate and are subject to change.  If the cost of postage is higher than that charged at checkout then a supplemental invoice may be sent to cover the additional shipping costs. Bella Kraft Supply is not responsible for any taxes, tariffs, or duties that may be incurred; so please be prepared to pay for these on the goods that you are importing. 

Turnaround Time (TAT)

 Our current TAT for order fulfillment on ready to ship items is 7 plus business days, but less than a month, which starts the business day after an order is placed, and does not include shipping times.  

If an item has a TAT that is different than those in this tab, then the listed TAT in the item description supersedes those listed here.

Business hours are Monday - Friday 9:00 am till 5:00 pm EST excluding holidays. We will communicate dates if we need to take some time off.